General Terms and Conditions - Crystal MC General Terms and Conditions - Crystal MC
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Aesthetic Centre
Aesthetic Centre

GENERAL TERMS AND CONDITIONS OF USE OF THE WEBSITE

Crystal Medical Centre

Crystal Medical Centre, Parmova ulica 53, PE: Štukljeva 46, 1000 Ljubljana, tax number: 94885974, registration number: 9210652000 is responsible for the management of the www.crystalmc.si website and is also the provider of e-commerce services.

The General Terms and Conditions of Use describe the operation of the website, set out the rights and obligations of the user of the website content and services and govern the business relationship between Crystal Medical Centre and the user. The user of the website is bound by these General Terms of Use, which are published and accessible to all users and visitors of the MC Crystal website.

  1. Description of website content

The MC Crystal website offers the following content :

Information on: health services, aesthetic services, medical and cosmetic services, and other services provided by the company. General information for ordering, accessing services and contact details are also provided.

  1. Types of users

Visitors to the MC Crystal website who browse the content have guest status. With this status, he/she can browse all the informative content on the website, and make a request for services.

  1. Protection of personal data

MC Crystal is committed to the permanent protection of all personal data of its users in accordance with the Personal Data Protection Act, the EU General Data Protection Regulation and other laws and regulations governing the protection of personal data.

  1. Limitation of liability

MC Crystal strives to provide the most accurate, easy-to-understand, high-quality information on the website.

All content published is for informational purposes only, MC Crystal assumes no responsibility for the accuracy or any errors in the information published.

The main purpose is to inform the public about the services provided by MC Crystal, to educate them, to simplify procurement procedures, and to ensure successful communication between interested individuals and MC Crystal.

Users follow health recommendations and advice at their own risk. In the event of errors in the text, ambiguities or misunderstandings by the user, MC Crystal shall not be liable for any penalties or damages whatsoever. Crystal Crystal shall have no civil liability in the event that an individual is misdiagnosed or mismedicated on the basis of such misunderstood information. The advice provided on the website is not part of the treatment process and services provided by MC Crystal.

  1. Ordering

Patients can make an appointment for all services provided by Crystal d.o.o. by calling 01/ 235 50 20 and during working hours at the Crystal Medical Centre at Štukljeva 46, Ljubljana, or by e-mail at info@crystal-mc.si.

  1. Familiarisation with the treatment procedures and obtaining the patient’s consent for the surgical procedure

According to the Patients’ Rights Act, every patient is informed of the following at the time of examination by a doctor in the event of a proposed intervention:

– with his/her state of health,

– the aim, type, method, likelihood of success and expected benefits, outcome, risks, negative consequences and other inconveniences of the intervention or therapy,

– side effects or other possible inconveniences

The patient is informed of all of the above before the procedure or service is carried out, when he or she also receives a copy of the written consent form. Without the written consent of the patient/client, the procedure/therapy cannot be carried out.

  1. MC Crystal’s right to refuse and subsequently withdraw from the operation

Every patient or client has an examination by a specialist at MC Crystal before an aesthetic or dermatological procedure is arranged. On the basis of the examination, discussion with the patient and taking into account other relevant medical documentation provided by the patient, the doctor gives an opinion on the patient’s suitability for the procedure. At the time of this examination, the doctor may give an opinion that the patient is not suitable for any procedure, that the patient is conditionally suitable, meaning that at the time of the examination not all the conditions for the safe performance of the procedure have been met and there is a possibility that this may change over time, or that the patient is suitable for the procedure. If, following the examination, the individual does not choose to undergo the procedure at MC Crystal, MC Crystal is not obliged to reimburse the patient for the cost of the consultation.

The doctor at MC Crystal who will perform the procedure has the right , at any time, for reasons which he/she may conclude increase the risk and reduce the safety and/or effectiveness of the procedure, to withdraws from carrying out the intervention. In the case of reasons related to the patient’s current condition, such as of a transient nature (recovery from a co-morbid condition, other illness, pregnancy) the doctor or therapist may suggest a new date for the procedure or the patient may be informed that the procedure will be receive a new date for the planned procedure at a later date, once the reasons for the current unsuitability for the procedure have passed the intervention.

In the case of a subsequently identified permanent reason for unsuitability for the procedure, the doctor will explain the reasons to the patient.

  1. Patient’s duties

In order to achieve quality and safety of the procedures, the patient is obliged to:

  • to play a role in protecting, promoting and restoring their own health
  • follow the instructions received from experts
  • give the competent doctor or treatment provider all necessary and truthful information concerning his/her state of health that is known to him/her and relevant for his/her follow-up care, in particular information about his/her current and past injuries and illnesses and their treatment, previous interventions, family history of illnesses, possible allergies and medications he/she is taking, and inform health professionals about sudden changes in his/her state of health that occur during treatment;
  • be considerate and respectful of the privacy and other rights of other patients and healthcare professionals;
  • adhere to the published timetables, house rules and organisational procedures of healthcare providers ;
  • inform staff about the possibility of recovering from an infectious disease, in accordance with the internal rules on infection prevention ;
  • comply with hand hygiene standards;
  • Children under 15 years of age must be accompanied by their parents or legal guardians.

  1. Payment options

  • We offer a range of different payment methods for services:
  • payment in cash at the place of service,
  • payment by credit card at the location of the service,
  • payment by prepayment,
  • payment in instalments by credit or debit card at the location of the service.

1. Payment in cash at the place of service

You place your order online and pay for the service in cash at the location of the service.

2. Payment by prepayment

You can pay for the ordered goods at your bank or online bank by transferring them to Crystal d.o.o.’s transaction account. Payment is made on the basis of the invoice received after you have placed your order.

3. Payment by credit or debit card at the location of the service

You can pay for the goods you order securely with a credit card or credit card. payment card (MasterCard, Diners, Visa, Visa

Electron, Maestro) after the service at the service location. The payer must be the same person or organisation that owns the credit card. In cases where the cardholder is not a citizen of Slovenia or is using a credit card not issued in Slovenia and in cases where the payee and the payer are not the same person, we reserve the right to further verify the identity of the payer and to receive a written statement by e-mail that the payer agrees to the payment of the service.

4. Payment by credit or debit card at the location of the service

The number of instalments depends on the amount of the invoice for the service. The minimum instalment is €100.

  1. Complaints and disputes

Crystal Medical Centre strives to provide all medical services in a professional manner, in accordance with the rules of the medical profession and in compliance with applicable legislation. In line with these guidelines, the company also strives to ensure an efficient system for handling complaints.

In case of problems or complaints, users of the MC Crystal website can make a complaint during the operating hours by calling 01/ 235 50 20 or by sending an e-mail to info@crystalmc.si. The complaint procedure is confidential. The deadline for submitting a complaint is 30 days after the service has been provided.

As we strive for customer satisfaction, we also take into account the opinions and complaints of those who have already used our services and resolve any disputes amicably.

Every patient who receives a healthcare service at MC Crystal is entitled to all the rights under the Patients’ Rights Act.

Patients who feel that their rights have been violated have the possibility to make a written or verbal complaint to the Complaints Officer at MC Crystal. In exercising his/her rights, the patient is advised, assisted or represented by a patient rights representative. You can find the contact details of the Patients’ Rights Representatives by locality on the website of the Ministry of Health.

These General Terms and Conditions of Use are valid from the date of their publication on the website. We reserve the right to modify these Terms of Use without prior notice to users.

Your continued use of the Mc Crystal website following such notification constitutes your acceptance of the Terms and Conditions of Use. We recommend that you review the Terms and Conditions of Use regularly and that you are aware of any changes.

Crystal, medical centre, d.o.o.

Ljubljana, 15.3.2023

Andrej

Treatment of joint pain with mesenchymal stromal stem cells

“I have suffered from chronic joint pain, especially in my knees, for several years. Traditional treatments such as physical therapy, painkillers and even corticosteroid injections have only provided temporary relief. Desperate for a more permanent solution, I started researching alternative treatments and came across mesenchymal stem/stromal cell (MSC) therapy. After consulting my doctor and doing extensive research, I decided to give it a try.

The treatment process was simple and professionally managed. The first consultation included a thorough assessment of my condition and detailed information on how MSC therapy works. The procedure itself was minimally invasive and surprisingly quick.

What surprised me most was the gradual but noticeable improvement in my condition. Within a few weeks I felt significant pain relief and increased mobility. Tasks that had become difficult or impossible, such as walking up stairs, lifting objects and even walking for long periods of time, became much easier. The stiffness and constant pain that had plagued me for years were greatly reduced. Three months after treatment, I can say with certainty that the improvement has been remarkable. The quality of my life has improved significantly.

I highly recommend MSC therapy to anyone who suffers from chronic joint pain. It has been a game changer for me, providing long term relief where other treatments have failed. The professionalism and care of the medical team (Crystal?) combined with the innovation of the treatment made for an exceptional experience. If you are considering this option, I would recommend that you consult with a qualified healthcare professional to determine whether MSC therapy could be the solution you have been looking for. “

Milena

Stem cell therapy for arthrosis of the fingers of the hand

“My name is Milena and I am happy to share my experience of stem cell therapy for Heberden’s and Bouchard’s osteoarthritis of the toes. For years I have been struggling with unbearable pain and swelling in most of my fingers, but especially in three of them, which has affected my daily life.
After extensive research and consultations, I was advised by rheumatologists that medicine has no cure for small joint diseases and that I can only relieve them with painkillers. So I decided to try stem cell therapy. In the procedure, stem cells were injected into each joint of the fingers of both hands. The procedure went smoothly and professionally, but also with not too much pain.

The results were great. I noticed a significant reduction in swelling and pain in a short time. Gradually, the mobility of my fingers improved to some extent, but most importantly, I no longer woke up at night in pain, I no longer had to take painkillers and I was able to do everyday tasks again, including gardening.
Stem cell therapy has made my life easier and, above all, it has eliminated the need to take painkillers, which in the long run also have side effects. I am immensely grateful for the advances in medical science that have made this possible and for the skilled professionals who have guided the treatment. If you suffer from osteoarthritis, I recommend that you opt for stem cell therapy.”

Katarina

Stem cell therapy for knee arthritis
“I was struggling with knee problems. My GP referred me for a check-up and I was diagnosed with arthritis, which required treatment. The only solution was surgery, but I had to wait several months for the procedure. During this time, I would have to take strong painkillers on a daily basis. I did not want to have surgery myself, as I had already had two hip operations, which took a very long time to recover from, and I did not like that, as I am a person who enjoys an active life.
When I started researching alternatives, I first heard about prp therapy, but I quickly learned that it would probably not work in my case. I continued my search and came across GaiaCell, where they produce advanced mesenchymal stem cell therapies, which are then used in treatment by specialists at Crystal MC. I decided to have a consultation at Crystal Medical Centre, where I was warmly welcomed by an orthopaedic surgeon and given a thorough examination. They assessed that MSCs could be a viable solution to my problems, suggested a treatment plan and the amount of cells I needed. I was advised to take my time to think things over, as the cost of the therapy as a pensioner did not seem small to me at first. After thinking it over, I decided to give it a try, thinking that if the stem cells didn’t help, I could always go ahead with the surgery.
I called them and they quickly confirmed the appointment. GaiaCell and Crystal Medical Centre are very responsive, flexible and fast – exactly what patients want. The orthopaedic surgeon explained everything in detail before the procedure, which gave me a lot of confidence. The procedure itself was calm and I didn’t feel too scared. After the procedure, I was warned that there might be mild swelling and that I needed to rest, and I did so. Even though I was no longer in pain and would have liked to go for a long walk, I made sure to listen to the advice of the experts.
It has now been two months and I no longer have any pain in my knee. If I could go back, I would do it again. I would advise anyone who has similar problems to consult Crystal – they will honestly explain all the options you have, assess your condition and suggest the amount of stem cells. For any concerns, they explain everything to you in detail and assess realistic therapy options. It is true that the therapy is self-pay, but the staff explained to me why the price is that way and that they try to keep the price as low as possible to make the therapies available to a wider range of people. Now that I look back, the price is really not that high compared to avoiding surgery, as I already felt a lot of relief after the therapy.
Thank you, GaiaCell and Crystal, for your professional approach and great experience. “