Privacy Policy - Crystal MC Privacy Policy - Crystal MC
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PRIVACY POLICY

Crystal Medical Centre

At Crystal Medical Centre Ltd we are committed to protecting your privacy.

The purpose of our Privacy Policy is to inform you about privacy protections and the choices available to you about how we collect and use information online.

By signing up to receive the newsletter, ordering a check-up or otherwise signing up, you declare that you are a person of legal age and that you allow Crystal Medical Centre Ltd to collect and process the personal data you provide.

The authenticity of personal data and contact information is the sole responsibility of the users.

The personal data provided will be processed in accordance with the General Data Protection Regulation and the applicable Personal Data Protection Act.

Data collection and processing

We only collect your personal data if it is strictly necessary. You can visit www.crystalmc.si without providing any personal information.

By signing up to the newsletter, you agree to us collecting the personal data about you that you provide when you sign up. The personal data we collect is your first name, last name and email address, in some cases it may be just your email address.

By using cookies, you agree to their use for the purposes of analysing the user’s journey on the website: where the user came to the website from (source of traffic), to monitor the user’s stay on the website, which websites the user has visited, what content the user has downloaded or viewed, and to monitor and personalise advertising.

In addition to the above, for the sole purpose of proving personal consent, the controller may collect information on the address of the website on which consent was given, the IP address of the individual when consent was given and the time of consent, etc. For the purposes of monitoring opt-outs and restrictions on processing, it will collect the date of the opt-out or restriction of processing and the emails informing us of the opt-out, change of data, etc.

Purpose and use of the data

We collect personal data in accordance with the purpose for which you provided it to us and use it solely for the purpose for which you provided it to us.

We will not use the personal data provided for any other purpose.

Legal basis

We collect and process personal data on the basis of consent, contract, legitimate interest or applicable law.

Data storage

We will keep the personal data you provide when you sign up to our newsletter until we receive a request to unsubscribe, which automatically means withdrawing your consent. Once we receive a request to unsubscribe, we will no longer use the personal data collected to send you newsletters or event invitations. After the withdrawal or revocation of consent or after the expiry of the contractual relationship, the data may remain stored in the controller’s database for a period of five years.

You may withdraw your consent to the processing of your personal data at any time. The withdrawal of consent does not affect the lawfulness of the processing of data prior to the withdrawal.

All other personal data within the framework of contractual cooperation is stored in accordance with the current legislation and within the limitation periods.

Transmission of personal data

We will not disclose personal data to third parties, except to selected contractual partners who are also bound by the General Data Protection Regulation, and we will not publicly disclose them, except in cases of explicit consent or contract. We will not transfer personal data to a third country.

Your rights

In accordance with the General Data Protection Regulation and applicable law, you have the right to withdraw consent, the right of access to data relating to you, the right to rectification of inaccurate data, the right to restriction of processing, the right to be forgotten or. You have the right to have your data subject to processing, to have any data erased, to lodge a complaint with a supervisory authority, and to data portability.

You may exercise any of your rights in writing at any time. Please include your name, surname and email address. You can send your request by post to Crystal medicinski center d.o.o., Štukljeva cesta 46, 1000 Ljubljana. You should send your complaint to the supervisory authority to the contact details of the Information Commissioner. You may also send your withdrawal of consent to the contact from which you received our message or by clicking on the link provided.

We must respond to your request to exercise your rights in relation to that personal data without undue delay and at the latest within one month of receipt of the request.

We may request additional information from you for the purposes of reliable identification in the event that you exercise your rights in relation to personal data, but we may refuse to take action only if we can demonstrate that we cannot identify you reliably.

This Privacy Statement may be amended or supplemented at any time, without prior notice or warning. By using the Provider’s website following a change or amendment, the individual acknowledges that he or she has read and agrees to the changes and amendments.

Ljubljana, 7. March 2023

Andrej

Treatment of joint pain with mesenchymal stromal stem cells

“I have suffered from chronic joint pain, especially in my knees, for several years. Traditional treatments such as physical therapy, painkillers and even corticosteroid injections have only provided temporary relief. Desperate for a more permanent solution, I started researching alternative treatments and came across mesenchymal stem/stromal cell (MSC) therapy. After consulting my doctor and doing extensive research, I decided to give it a try.

The treatment process was simple and professionally managed. The first consultation included a thorough assessment of my condition and detailed information on how MSC therapy works. The procedure itself was minimally invasive and surprisingly quick.

What surprised me most was the gradual but noticeable improvement in my condition. Within a few weeks I felt significant pain relief and increased mobility. Tasks that had become difficult or impossible, such as walking up stairs, lifting objects and even walking for long periods of time, became much easier. The stiffness and constant pain that had plagued me for years were greatly reduced. Three months after treatment, I can say with certainty that the improvement has been remarkable. The quality of my life has improved significantly.

I highly recommend MSC therapy to anyone who suffers from chronic joint pain. It has been a game changer for me, providing long term relief where other treatments have failed. The professionalism and care of the medical team (Crystal?) combined with the innovation of the treatment made for an exceptional experience. If you are considering this option, I would recommend that you consult with a qualified healthcare professional to determine whether MSC therapy could be the solution you have been looking for. “

Milena

Stem cell therapy for arthrosis of the fingers of the hand

“My name is Milena and I am happy to share my experience of stem cell therapy for Heberden’s and Bouchard’s osteoarthritis of the toes. For years I have been struggling with unbearable pain and swelling in most of my fingers, but especially in three of them, which has affected my daily life.
After extensive research and consultations, I was advised by rheumatologists that medicine has no cure for small joint diseases and that I can only relieve them with painkillers. So I decided to try stem cell therapy. In the procedure, stem cells were injected into each joint of the fingers of both hands. The procedure went smoothly and professionally, but also with not too much pain.

The results were great. I noticed a significant reduction in swelling and pain in a short time. Gradually, the mobility of my fingers improved to some extent, but most importantly, I no longer woke up at night in pain, I no longer had to take painkillers and I was able to do everyday tasks again, including gardening.
Stem cell therapy has made my life easier and, above all, it has eliminated the need to take painkillers, which in the long run also have side effects. I am immensely grateful for the advances in medical science that have made this possible and for the skilled professionals who have guided the treatment. If you suffer from osteoarthritis, I recommend that you opt for stem cell therapy.”

Katarina

Stem cell therapy for knee arthritis
“I was struggling with knee problems. My GP referred me for a check-up and I was diagnosed with arthritis, which required treatment. The only solution was surgery, but I had to wait several months for the procedure. During this time, I would have to take strong painkillers on a daily basis. I did not want to have surgery myself, as I had already had two hip operations, which took a very long time to recover from, and I did not like that, as I am a person who enjoys an active life.
When I started researching alternatives, I first heard about prp therapy, but I quickly learned that it would probably not work in my case. I continued my search and came across GaiaCell, where they produce advanced mesenchymal stem cell therapies, which are then used in treatment by specialists at Crystal MC. I decided to have a consultation at Crystal Medical Centre, where I was warmly welcomed by an orthopaedic surgeon and given a thorough examination. They assessed that MSCs could be a viable solution to my problems, suggested a treatment plan and the amount of cells I needed. I was advised to take my time to think things over, as the cost of the therapy as a pensioner did not seem small to me at first. After thinking it over, I decided to give it a try, thinking that if the stem cells didn’t help, I could always go ahead with the surgery.
I called them and they quickly confirmed the appointment. GaiaCell and Crystal Medical Centre are very responsive, flexible and fast – exactly what patients want. The orthopaedic surgeon explained everything in detail before the procedure, which gave me a lot of confidence. The procedure itself was calm and I didn’t feel too scared. After the procedure, I was warned that there might be mild swelling and that I needed to rest, and I did so. Even though I was no longer in pain and would have liked to go for a long walk, I made sure to listen to the advice of the experts.
It has now been two months and I no longer have any pain in my knee. If I could go back, I would do it again. I would advise anyone who has similar problems to consult Crystal – they will honestly explain all the options you have, assess your condition and suggest the amount of stem cells. For any concerns, they explain everything to you in detail and assess realistic therapy options. It is true that the therapy is self-pay, but the staff explained to me why the price is that way and that they try to keep the price as low as possible to make the therapies available to a wider range of people. Now that I look back, the price is really not that high compared to avoiding surgery, as I already felt a lot of relief after the therapy.
Thank you, GaiaCell and Crystal, for your professional approach and great experience. “